Privacy Policy

Effective date: May 4, 2026 · Last updated: May 4, 2026

This Privacy Policy describes how Onyxelle ("Onyxelle", "we", "us", "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from onyxelle.ca. This policy is governed by PIPEDA (Canada).

1. Information we collect

• Contact information — name, email, phone, billing/shipping address.
• Order and payment information — items ordered, transaction amount, payment method (we do not store full credit card numbers).
• Account information — encrypted password and order history.
• Usage and device data — IP, browser, OS, pages visited, collected via cookies.
• Marketing preferences — newsletter / SMS subscription status.

2. How we use your information

• Process, fulfill and ship your orders.
• Provide customer service.
• Send marketing communications when you have opted in.
• Improve Site experience.
• Detect and prevent fraud.
• Comply with applicable Canadian laws.

3. How we share your information

• Shopify Inc. — e-commerce platform.
• Payment processors — Shopify Payments / Stripe / PayPal.
• Shipping carriers and fulfillment partners — international logistics providers used to dispatch and deliver your order.
• Government / legal authorities — when required by Canadian law.

We do not sell your personal information.

4. Cookies and tracking

The Site uses cookies. Categories: strictly necessary (cart/login), functional (preferences), analytics (site usage), marketing (advertising). Control via browser settings.

5. Data retention

We retain personal information only as long as needed or as required by Canadian law (typically 7 years for tax records).

6. Security

SSL/TLS encryption, encrypted storage, restricted employee access, regular security audits.

7. Your rights under PIPEDA

You have the right to access your personal information, request correction, request deletion, withdraw marketing consent, lodge a complaint with the Office of the Privacy Commissioner of Canada. Email contact@onyxelle.ca. 30-day response.

8. Minors

Not intended for individuals under 18.

9. International transfers

Some service providers (including our payment processors and fulfillment partners) operate on servers and from facilities outside Canada. By using the Site, you consent to such transfers, conducted with contractual safeguards.

10. Changes

We may update this policy. Continued use after changes = acceptance.

11. Contact

contact@onyxelle.ca