Contact information

Contact Information

We're a small Canadian team based in Trois-Rivières, Quebec. Whether you have a question about your order, sizing, returns, or just want to say hi — we read every message.

Reach Us

Email: contact@onyxelle.ca
Phone: 1-819-967-2248

Response Time

We respond to all inquiries within 24 hours on business days.

Hours of Operation

Monday – Friday: 8:30 AM – 7:00 PM EST
Saturday: 10:00 AM – 5:00 PM EST
Sunday: closed

Mailing Address

ONYXELLE
operated by Cynthia Paradis, doing business as ONYXELLE
4520 Boul. des Récollets
Trois-Rivières, QC G9A 0H5
Canada

For Specific Inquiries

• Order issues: contact@onyxelle.ca (subject: Order #XXXX)
• Returns: contact@onyxelle.ca (subject: Return)
• Privacy & data: contact@onyxelle.ca (subject: Privacy)
• Press & partnerships: contact@onyxelle.ca (subject: Press)